EQUILIBRIUM POLICIES
Booking
Please ensure when booking your appointment you intend to manage your booking with courtesy towards the therapist. Where if amendments need to be made you must adhere to our policy.
Cancelling
If you need to cancel your appointment please give 24 hours notice and notify by message, email, telephone or social media platforms. If it is under 24 hours a 50% charge will occur.
Emergency Situations
Allowance is made in case of genuine emergencies or unforeseen circumstances. In such cases, this will be taken into account towards the % charge.
Safety
Your safety and comfort is important to us, along with the safety and comfort of our staff. We will ensure your dignity is respected. We will also ensure our staff feel safe and protected, an initial consultation will be carried out over the phone via our questionnaires to understand you and your treatment. If at anytime we are made to feel uncomfortable we will stop treatment. A charge will still incure.