Our Policies

Cancellation policy

We kindly ask for at least 24 hours’ notice if you need to cancel your appointment. You can let us know by phone, email, message or through our social media.

Cancellations made with less than 24 hours’ notice will incur a 50% charge.

vouchers policy

All vouchers purchased through this website are non-refundable and cannot be exchanged for cash. Once issued, vouchers remain valid for the period stated on the voucher and may be used towards the services listed by Your Equilibrium. It is the responsibility of the voucher holder to redeem the voucher before the expiry date. Expired, or unused vouchers cannot be refunded or replaced.

Booking policy

When booking, please make sure you are able to commit to your appointment. If changes are needed, we ask that you follow our cancellation policy as a courtesy to your therapist and other clients.

Emergency Situations

We understand that genuine emergencies and unforeseen circumstances can happen. In these cases, we will take this into account when applying any cancellation charges.

Safety policy

Your safety and comfort are our top priority, as is the wellbeing of our staff. We will always respect your dignity and privacy and carry out an initial consultation by phone, using our questionnaires, to ensure your treatment is suitable for you.

If at any time a situation makes us feel unsafe or uncomfortable, we reserve the right to stop the treatment. In such cases, the full charge for the appointment will still apply.

For more information on any of these policies, please email hello@myequilibrium.co.uk